Personal Data Protection Law
In accordance with the Law on the Protection of Personal Data No. 6698 ("KVKK”), your personal data, in the capacity of Data Controller, will be processed by being used, recorded, stored, updated, transferred and/or classified within the framework described below, depending on business purposes. In this context, in accordance with the Laws and Regulations issued by our Company to protect the fundamental rights and freedoms of individuals, especially the privacy of private life, and to protect personal data, our Company maintains the appropriate security level in order to prevent unlawful processing of your personal data, to prevent unlawful access and to ensure its preservation. takes all technical and administrative measures to ensure
The target audience of this text is all real persons whose personal data are processed by our Company, excluding our Company employees or employee candidates who have applied for a job in our Company.
The personal data processed in the capacity of data controller are given below, but not limited to the ones stated here;
Name, surname, T.C. ID number, address, telephone number, e-mail address, signature, physical location / security image recording, call center / service quality voice recording, bank account number, cookie records
Purposes and legal reasons for processing personal data; Your personal data shared by you;
Carrying out necessary studies, including but not limited to the determination and implementation of our company's commercial and business strategies, marketing activities, business development and planning activities, in order to benefit you and/or the institutions and organizations you represent from the products and services offered by our company,
Execution of administrative operations for communication carried out by our company,
Ensuring the physical security and control of our company's locations in use,
Establishing business partner/customer/supplier (authorized or employees) relations,
Ensuring contractual requirements and financial reconciliation regarding the products and services offered with our business partners, suppliers or other third parties,
Execution of our company's human resources policies,
Calling our company's call center or using the website
and/or
It will be processed for the purpose of participation in trainings, seminars or organizations organized by our company.
Method of collection and storage of personal data; Your personal data that you share with our company may be collected verbally, in writing or electronically through automatic or non-automatic methods, offices, branches, call center, website, social media channels, mobile applications and similar means. Your personal data will be stored in electronic and/or physical media. Necessary business processes are designed and technical security infrastructure developments are implemented in order to prevent your personal data provided and stored by our company from being exposed to unauthorized access, manipulation, loss or damage in the environments where they are stored.
Your personal data will be processed by taking all necessary information security measures, provided that it is not used outside the purposes and scope notified to you, and will be stored and processed during the legal retention period or, if such a period is not foreseen, for the period required by the processing purpose. When this period expires, your personal data will be removed from our Company's data streams by deletion, destruction or anonymization methods.
Transfer of Personal Data;
Your personal data, within the scope of Laws and other legislation and for the purposes explained;
Türk Telekomünikasyon A.Ş. and Turkish Telecommunication group companies,
Companies that we have authorized, operating on behalf of and on behalf of our Company, to our representatives,
Regulatory and supervisory authorities, public institutions or organizations that are authorized to explicitly request your personal data in their applicable laws,
Business partnerships, supplier and contractor companies, banks, credit risk and financial institutions and other real or legal persons within the scope of the stated purposes,
Tax and similar consultants, obligatory persons related to legal proceedings, institutions and organizations and third parties, including auditors, including but not limited to, business partners, third party service provider, authorized person in Turkey and abroad for the above-mentioned purposes. and organizations.
Your rights in accordance with Article 11 of KVKK; By applying to our company, your personal data;
Learning whether it is processed or not,
Requesting information if processed,
Learning the purpose of processing and whether it is used in accordance with its purpose,
Knowing the third parties to whom it was transferred in the country / abroad,
Requesting correction if it is incomplete / incorrectly processed,
Requesting deletion / destruction within the framework of the conditions stipulated in Article 7 of the KVKK
Also, if you choose to block cookies completely, many websites and digital platforms, including ERSCAR's websites, may not work properly.
To Control Cookies on Your Mobile Device;
On Apple Devices;
You can clear your browsing history and cookies with the steps "Settings -> Safari -> Clear History and Website Data".
You can follow "Settings -> Safari -> Advanced -> Website Data -> Delete All Website Data" to delete cookies and keep your history.
If you do not want historical data to be kept while visiting the sites;
You can activate private roaming by following the steps "Safari -> ERSCAR icon -> Custom -> Done".
You can block cookies by going to "Settings -> Safari -> Block All Cookies". However; Some websites and features may not work properly when you block cookies.
On Android Devices;
You can clear your cookies by selecting "Chrome app -> Settings -> Privacy -> Clear browsing data -> Cookies, media licenses and site data -> Clear Data".
You can allow or block cookies by selecting "Chrome App -> Settings -> Site Settings -> Cookies".
1. Data Controller In accordance with the Law on Protection of Personal Data No. 6698 ("Law”), ERSCAR ("Company”), acting as the data controller, attaches great importance to the protection of your personal data. You can find detailed information about the purposes of processing your personal data by our Company from the Personal Data Protection and Processing Policy ("Policy”), which can be accessed from the link https://www.erscar.com/page/kvkk-aydinLAMA-metni.
2. Purpose for which Personal Data will be Processed Your collected personal data means that the necessary work is carried out by our business units to benefit you from the products and services offered by our Company and that the relevant business processes are carried out, that the necessary work is carried out by our relevant business units in order to carry out the commercial activities carried out by our Company, and that the related business It can be processed for the following purposes ("Purposes”) and within the scope of the personal data processing conditions specified in Articles 5 and 6 of the Law, within the scope of the execution of the processes and the legal, technical and commercial-occupational safety of our Company and the related persons who have a business relationship with our Company:
• Realization of new or second-hand vehicle sales,
• Enabling you to benefit from our hourly, daily or monthly car or tire rental service, and in this context, taking reservations or fulfilling cancellation requests,
• Conclusion and execution of lease agreements,
• Creation, follow-up or cancellation of memberships regarding our company's products and services,
• Execution of vehicle spare parts and accessories sales,
• Delivery of vehicle protection services,
• Fulfillment of after-sales support services,
• Execution of accounting and finance processes,
• Carrying out financial risk assessments of customers,
• Receiving, evaluating and finalizing your requests, complaints and suggestions by our company,
• Planning and execution of customer relationship management processes,
• Follow-up and execution of legal affairs,
• Follow-up of activities related to services,
• Fulfillment of official institution requests,
• Execution of information security processes,
• Realization of audit and ethical activities,
• Planning and execution of customer satisfaction and corporate communication activities,
• Carrying out raffles, campaigns, competitions, promotions or advertising activities,
• Providing additional benefits to loyalty program members,
• If you have given your consent, recommending the products and services offered by our Company according to your taste, usage habits and needs, and sending advertisements, promotions, campaigns and similar commercial electronic messages to your contact information. 3. To whom and for what purpose the Processed Personal Data can be transferred. Your collected personal data; In line with the realization of the Purposes, it may be transferred to our business/solution partners, suppliers, legally authorized public institutions and legally authorized private persons within the framework of the personal data processing conditions and purposes specified in Article 8 of the Law. You can find detailed information about the parties to whom your personal data is transferred from the Policy. If you give your explicit consent, your identity, communication, customer transaction, financial and marketing data; Receiving reservations, concluding and executing rental agreements, receiving and fulfilling cancellation requests, tracking services related activities and providing additional benefits to loyalty program members, and creating, monitoring or canceling memberships within the scope of benefiting from daily or monthly car rental services.
